Privacy Policy
Last updated: 2026-08-26
This policy describes how User Guided LLC, a limited liability company formed in Colorado, United States (“us”, “we”, “our”), handles personal information collected through the userguided.com website (the “Website”) and through any mobile or desktop application we make available (an “Application”). By accessing or using the Website or an Application, you agree to be bound by this Privacy Policy.
Information we collect
Website. We collect information you submit directly through the Website — typically your name, email address, and any message you send us via a contact form or subscription. We also collect standard web log information (IP address, browser type, pages requested, referring URL, timestamps) and information about your interaction with the Website through cookies and analytics tools, described below.
Application. The content you capture within an Application — including text, audio, photos, video, transcripts, notes, and any derived analysis — is stored locally on your device. We do not receive or store the content you capture. An Application may request device permissions (for example, camera, microphone, photo library, speech recognition, or location) so that a specific feature can operate; each permission is requested at first use and may be revoked in your device settings.
Legal basis (EU/UK). For Website information: consent (for cookies and marketing) and legitimate interests (for site operation, security, and analytics). For Application content: performance of a contract (delivering the functionality of the Application you have chosen to use).
How we use your information
We use Website information to respond to inquiries, deliver services you have requested, operate and secure the site, comply with legal obligations, and, where applicable, send you marketing communications about our services. Content captured within an Application is used only to deliver the features of that Application on your device.
Recipients of your information
Website. We share personal information with vendors that provide hosting, email delivery, and web analytics services on our behalf, and with regulators, law enforcement, or courts where required by law.
Application. By default, content captured within an Application is not shared with anyone. An Application may support optional integrations you can enable — such as third-party AI-processing services, cloud storage services, or operating-system frameworks — using your own credentials or account. When you enable such an integration, your content is transmitted directly from your device to the service you chose, under a direct relationship between you and that provider. We do not act as an intermediary and do not receive that content.
Sale of your information
We do not sell your personal information.
International data transfers
Personal information we handle is processed in Colorado, United States. If you access the Website or use an Application from outside the United States, your information will be transferred to the United States. Our vendors may process data in additional jurisdictions consistent with their own terms and applicable safeguards.
Information retention
Website information is retained for as long as needed to fulfill the purpose for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Content captured within an Application is retained on your device under your control; uninstalling the Application removes its locally-stored content.
Cookies and Analytics
The Website uses cookies to operate the site, remember your preferences, and understand aggregate visitor behavior via Google Analytics. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout/ and control cookies through your browser settings.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not currently support Do Not Track (“DNT”).
Your rights
Depending upon where you reside, you may have the following rights with regard to your personal information.
| Right | Applies To |
|---|---|
| The right to access your information.* | Residents of California, Canada, and the European Union and/or the United Kingdom only |
| The right to know whether your personal information is sold or disclosed and to whom. | Residents of California only |
| The right to say no to the sale of your personal information. | Residents of California and Nevada only |
| The right to request that we delete all or some of the personal information that we have collected on you.* | Residents of California and the European Union and/or the United Kingdom only |
| The right to equal service and price, even if you exercise your privacy rights. | Residents of California only |
| The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).* | Residents of the European Union and/or the United Kingdom only |
| Rectification of information: the right to request that we amend any of the information that we have collected about you.* | Residents of Canada and the European Union and/or the United Kingdom only |
| The right to withdraw your consent to the processing of your data.* | Residents of Canada and the European Union and/or the United Kingdom only |
| The right to request that we restrict the processing of your data.* | Residents of the European Union and/or the United Kingdom only |
| The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.* | Residents of Canada and the European Union and/or the United Kingdom only |
*You may exercise these rights at any time by emailing us at hello@userguided.com. Please note that we may ask you to verify your identity before we can exercise any of these rights.
Exercising your rights
You may exercise the rights provided to you by submitting a request via email — hello@userguided.com. We will need to verify your identity prior to effectuating your request. You may also designate an authorized agent to exercise your rights on your behalf.
We will respond to most requests by California residents within 45 days of receipt, and to requests from residents of the European Union and/or the United Kingdom or Canada within 30 days of receipt (with written notice if we require an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply; if we do, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process consumer requests, but may charge a fee if a request is excessive, repetitive, or manifestly unfounded.
Children’s Privacy
The Website and any Application we make available are intended for use by a general audience and are not directed at children under 13. We do not knowingly collect personal information from anyone under 13.
Direct Marketing
We may use information you submit through the Website to send you communications about our services. You may opt out at any time by emailing us at hello@userguided.com.
How we protect your information
We use reasonable technical and organizational measures appropriate to the risks presented by our processing to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
Seth Glaze
CEO
hello@userguided.com
Location of Data Processing
All data processing activities undertaken by us take place in Colorado, United States.
Data Protection Officer
Seth Glaze is our Data Protection Officer and may be reached via email at hello@userguided.com.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to the Website.
Questions
If you have any questions about this Privacy Policy, please contact us at hello@userguided.com.